GE/Mckinsey Nine (9) Cell Matrix
Shreyashee Roy
The GE McKinsey Matrix is a useful tool for strategic planning. Organizations use the GE 9 Cell Matrix to determine…
Porter’s Generic Strategies
Shreyashee Roy
Raj wants to buy running shoes. He picks up the brand he’s been wearing for years, a niche but outstanding…
Perceptual Barriers of Communication: Meaning, Examples and How to Overcome Perception Barrier
Shreyashee Roy
Ruchin was the newest employee at his firm. He was aware that he was the only person at work who…
Organizational Barriers To Communication And How To Overcome It
Shreyashee Roy
Many organizations have adopted streamlined, powerful and robust policies to overcome organizational barriers to communication. In the workplace, across organizational…
How To Deliver A Successful Sales Pitch
Shreyashee Roy
Shivani has a big sales pitch coming up. She’s a client servicing executive at an advertising agency and the client…
Roles And Responsibilities Of A Customer Service Representative
Shreyashee Roy
Rohit is an ideal customer service representative. He’s proactive, resourceful and patient—mindful of customer needs and capable of defusing tension…
Importance And Need Of Customer Relationship Management (CRM) In The Workplace
Shreyashee Roy
Customer relationship management (CRM) is the practice of improving a business’ communication with current and potential customers. It’s critical in…
The 30-60-90 Day Plan For Managers
Shreyashee Roy
Isha still remembers her first job interview for the position of an HR assistant. She was asked about her 30-60-90…
CIRO Model of Training Evaluation
Shreyashee Roy
People often say that employees and teams are the building blocks of any organization. How individuals communicate, collaborate and cooperate…
How To Motivate Adult Learners
Shreyashee Roy
Who are adult learners? Experienced professionals who want to develop new, or refine old, skills. Someone with five years of…
Adult Learning Theories
Shreyashee Roy
With billionaires currently traveling to space, it’s only fitting that we talk about how it’s never too late for us…
Why Do You Need An Individual Development Plan?
Shreyashee Roy
Sana’s been working as an executive assistant for five years now. After a few bumpy months, she’s been feeling burned…