Internal Grievance Redressal Mechanism

Harappa Learning Private Limited is committed to provide seamless learning experience to its customers and as one of the founding members of the India EdTech Consortium (IEC), a first of its kind self-regulatory body formed under the aegis of IAMAI (Internet and Mobile Association of India), has established an Internal Grievance Redressal Mechanism (IGRM) in order to facilitate effective redressal of grievances if any faced by its customers.

Mechanism for raising complaints/grievances:

• Any aggrieved customer to file a complaint in prescribed format.
• All complaints with complete information will be acknowledged within 48 working hours from the date of receipt of the complaint by the Grievance Officer (hereinafter GO). No anonymous and/or pseudonymized complaints will be entertained.
• All consumer grievance will be redressed not later than thirty(30) days from the date of receipt of the complaint.
• Appeal to the resolution given by the GO can be filed by visiting indiaedtech.in
• Grievance Team: Gaurav Partap Singh Minhas (Grievance Officer) Contact Number: +91 9311397686 (Mon-Fri: 10:00-19:00 IST)

NOTE: Customer/s are requested to share complete details of the issues faced by them including valid contact details, for us to resolve your grievance effectively and within the abovementioned time frame.