Organizations use 8D methodology as an approach to problem-solving. 8D problem-solving is used to find the root cause of a problem with a target to implement short-term fixes and long-term solutions. It’s highly effective in improving the quality and reliability of a product. The 8D methodology is easy to learn and an 8D analysis can prevent recurring problems. Today, many organizations use it as standard procedure to deliver 8D quality services and products.

Read on to know more about the 8D methodology.

  1. What Is 8D Problem-Solving?

  2. What Are The 8D Steps?

  3. Why Do You Need 8D Problem-Solving?



What Is 8D Problem-Solving?

8D problem-solving is a detailed, structured and team-oriented problem-solving approach.  It allows executives to identify the root cause of a problem and correct it. 8D analysis of a problem involves using statistics to establish a permanent corrective action. An 8D quality check assures process and product improvement.


What Are The 8D Steps?

Managers must be accustomed to the 8 disciplines of problem-solving. 8D problem-solving involves a systematic process integrated with problem-solving tools. Along with improving the quality of a product, this methodology also allows executives to strengthen their understanding of Root Cause Analysis (RCA).

Here are the 8D steps to help you effectively eliminate a problem:

  • D1: Use A Team

Create a team with people who have product or process knowledge. Allocate time and authority based on their skills in technical disciplines. Select a team leader, establish basic guidelines and encourage team-building activities.


  • D2: Define The Problem

Identify the problem in quantifiable terms. Develop a problem description and a problem statement by answering who, where, what, why, when, how and how many. Develop a project plan with well-defined objectives.


  • D3: Develop, Implement And Verify Interim Actions

Develop and implement interim containment actions to isolate the effects of a problem from a customer. It’s important that a customer validates the effectiveness of these actions.


  • D4: Determine, Identify And Verify Root Cause And Escape Points

Test each theory to isolate and identify the root cause of a problem. Identify when and why the problems occurred and why it wasn’t noticed. Causes should be verified and escape points must be identified to achieve 8D quality.

  • D5: Choose And Verify Permanent Actions For Correcting Problems

Use permanent corrective actions to get rid of the root cause. Address the escape point and quantitatively confirm that the correction will resolve the customer’s problem.


  • D6: Implement and Validate Permanent Actions For Correcting Problems

Remove interim actions and implement permanent corrective actions. Monitor its effectiveness in achieving 8D quality and long-term results.


  • D7: Take Preventive Measures Against Recurrence

Identify opportunities to modify policies and procedures. Improve standardized methods and systems to prevent the problem or similar issues from recurring.  


  • D8: Recognize Team Effort And Contribution

Once the 8D analysis has been reviewed, recognize team effort. Praise individual contributions and the team’s success. Integrate the new findings into the 8D problem-solving process. Reward the team.

An additional discipline was later added to help managers prepare the plan and emergency response before forming a team. 8D analysis will improve your product as well as prepare the team for similar problems in the future.


Why Do You Need 8D Problem-Solving?

8D methodology is the best practice in problem-solving. It’s easy to learn and it’ll teach the engineering team a consistent and thorough approach to problem-solving. They can deal with problems at various levels in the production process using 8D quality analysis. Here’s a wrap up of why and how the 8D methodology helps:

  • It improves problem-solving skills
  • It creates a database of failures and newer findings
  • It teaches how to use statistical tools effectively
  • It improves efficiency of problem-solving
  • It improves skills to implement corrective actions
  • It improves understanding of problems and solutions

8D problem-solving efficiently deals with safety and regulatory issues. An 8D analysis is based on descriptions of customer complaints, warranty concerns, test failures, or poor performance. Managers must use RCA and 8D to effectively eliminate defects, their causes and the effects they have on product quality.


Harappa’s Structuring Problems course sharpens problem-solving skills. It teaches how to use frameworks to tackle problems and break them down into manageable tasks. Learn to classify problems into distinct groups and come up with solutions. Learn methodologies like 8D to improve an organization’s performance. Our faculty will enable and inspire teams to deliver in the face of any challenge.

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