There are many types of soft skills. Some of them apply to both our personal and professional lives, such as communication and problem-solving. Others might have more use for our professional selves, such as teamwork and time management. In a world where technology is advancing so fast that no one can keep up, hard skills—the kind of technical or information-based skills we learn in school and college—need a constant upgrade. What’s always relevant are soft skills—the set of qualities that makes people adaptable, willing to learn and innovate.

In this article, we explore the different types of soft skills, and which are the most important to your organization by addressing some frequently asked questions.

  1. What are soft skills?

  2. What are the different types of soft skills?

  3. What are the key soft skills in the workplace?

  4. What’s the top soft skill in the workplace to get ahead?

  5. How can soft skills be learned?

  6. Improve On-The-Job Communication Skills Today

Q. What are soft skills?

A. Soft skills are the personality traits and attitudes that can help an individual become an effective member of a team. They’re associated with personal qualities such as communication skills and time management abilities, rather than hard skills such as literacy or numeracy.

Q. What are the different types of soft skills?

A. There are several important soft skills. Communication, problem-solving and time management are just a few of these. For example, a business school professor may have the soft skills of teaching, coaching and mentoring students. Another person may have the soft skills that help them sell by connecting with customers and listening well to meet all their requirements.

Q. What are the key soft skills in the workplace?

A. There are many types of soft skills, and most of them are important for your organization to thrive, whether it’s a small business or a large corporation. The same holds true for individuals within any organization. Here’s a closer look at a few of them:

  1. Communication

Communication is one of the most important soft skills, regardless of the organization. If team members can communicate effectively, it’ll help get things done. Activities like meeting deadlines, delegating tasks and interacting with customers are enabled by strong communication skills, making it one of the top soft skills an employee can have.

  1. Critical thinking

Critical thinking is a key skill that’ll enable leaders to make good decisions in the workplace. It’s the ability to think about and evaluate complex problems.

  1. Problem-solving

Problem-solving is crucial when working in a diverse organization. Not only can problem-solving help you work out everyday issues, it can also assist you in dealing with larger, more complicated challenges that might arise in an organization. It’s a key quality for strong leadership.

  1. Ability to collaborate

A lot of companies are moving toward a collaborative working environment, but they need soft skills to make that possible. Teamwork is a soft skill that draws upon other skills such as communication, giving and taking feedback, time management and more.

Q. What’s the top soft skill in the workplace to get ahead?

A. There’ll be differing opinions on the most important soft skills. It depends on the organization, the leadership and the values they hold as much as the field of work the business is engaged in. But one of the most important soft skills that employers seek across the board is emotional intelligence.

Emotional intelligence is a core personality trait that’s the basis for all other soft skills. Without emotional intelligence, employees are bound to run into problems in the workplace, eventually. It allows a person to respond to challenging situations with empathy, dignity, tact, and confidence, rather than reacting on impulse. To be successful, you need to be in control of your emotions. People with high emotional intelligence can stay calm in any kind of situation.

And this isn’t just a skill that applies to individuals. It applies to organizations, too. They must be able to respond to challenging situations with dignity and tact. If your employees can’t do that, you won’t be able to control the quality and the quantity of work that you get or the message that you send out into the world. That’s why it could well be one of the top soft skills.

Q. How can soft skills be learned?

A. Soft skills can be learned, though many people assume they can’t. Some are fairly easy to develop, while others take a great deal of effort, time and experience. A personal development plan, where employees create a roadmap to improve in particular areas, can help to learn soft skills in an organized way. These plans make it easier for people to do the things that’ll help them improve their business performance and get ahead in their careers. This includes developing the soft skills that’ll enable them to be an effective and well-liked leader.

Improve On-The-Job Communication Skills Today

There are many ways to enhance soft skills. Harappa’s Compelling Communication Program tackles how to present yourself, persuade people, motivate teams and connect with others. It even covers virtual presence, so important in today’s scenario. The self-paced course that’s appropriate for professionals in all stages of their career teaches through a blend of lectures and practice, with feedback on performance to make sure learners are on track with all their development goals.


Explore Harappa Diaries to learn more about topics such as What Are Soft Skills, Best Soft Skills For Resume, The Importance Of Soft Skills, Difference Between Soft Skills And Hard Skills that will help organizations tap into their employee’s potential.

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