Manoj has an important project to deliver to a client but there are too many smaller goals to achieve before he finishes the project. Manoj or anyone in his situation would delegate responsibilities to his team and expect everyone to meet their timelines and be accountable for their contribution. But does mere delegation suffice?

This is where workplace communication comes into the picture. While delegation is essential in conveying the needs and expectations of the project, it’s equally important to communicate in a way that leaves no room for doubt. Moreover, Manoj should make it clear to his team that they can approach him with doubts any time.

Communication at work is crucial for the smooth functioning of departments and for increased efficiency. In fact, communication is the glue that holds teams together in every organization. There are several other benefits of good communication skills in the workplace. Let’s explore them in detail.


  1. How Is Office Communication Different?

  2. The Importance Of Communication In The Workplace

  3. Skills Needed For Effective Communication At Work

  4. How To Improve Workplace Communication Skills


How Is Office Communication Different?


Office communication, also known as workplace communication, is crucial for the success of an organization. It allows businesses to function efficiently and productively in the long run. It’s not only beneficial for businesses but for anyone who wants to create a successful career path. Proper communication helps everyone share their ideas, thoughts and perspectives, which further adds to the workplace culture. After all, it’s the people who make and break office culture.

In a nutshell, office communication refers to the process of sharing or exchanging information among people within an organization. Whether you work in a small enterprise or a large organization, effective communication in the workplace helps you work better with others and achieve team targets that contribute to overall goals. From a healthy culture of feedback to employee engagement and job satisfaction, there are several advantages that professionals can benefit from.


The Importance Of Communication In The Workplace


Effective communication skills in the workplace can help you realize your ambitions and pursue your professional goals. If you aren’t convinced of this statement, let’s look at the benefits of workplace communication in modern times:


1. Improves Everyone’s Performance

When you communicate your expectations, ideas and thoughts clearly and comprehensively, you’re more productive in implementing them as well. For instance, a manager is more likely to achieve better outcomes if they’re able to communicate plans for the quarter with their team in an effective manner. With complete comprehension, teams can drive excellence at work.


2. Helps Tackle Challenges

A crisis or risk situation may occur unannounced. In such scenarios, individuals should have the capacity to communicate with others to work as a group and find solutions. The importance of communication in the workplace is rooted in the fact that it pushes people to tackle challenges and setbacks. For example, a team member may be lagging behind due to personal circumstances. With effective communication skills, managers can equip themselves with the ability to defuse any situation.


3. Boost Decision-Making Skills

Effective decision-making helps get things done in a professional context. Each member of an organization should be able to think critically and have a solutions mindset to be able to make decisions and solve problems efficiently. Communication helps people make informed decisions by listening well, building rapport and asking relevant questions.


4. Leads To Innovation

One of the greatest advantages of communication at work is that it helps establish trust and strengthens interpersonal networks. This increases support among team members and leads to productive brainstorming sessions. When people feel confident about speaking up, they can openly share their ideas and perspectives. Therefore, effective communication encourages innovation and out-of-the-box thinking.


5. Reduces Employee Turnover

When employees are able to communicate freely about work and personal life with one another, they tend to enjoy work even more. Nobody likes to work in isolation and the more you communicate, the better it is for your emotional well-being. This improves job satisfaction, which in turn reduces absenteeism and employee turnover. Organizations need to prioritize employee happiness for greater outcomes.


6. Produces Improved Results

Good communication skills lead to improved business outcomes. This is because managers need to ensure that everyone’s on the same page about the what, why, how and when of a project. If senior executives are delegating duties within teams or departments, and communicating their expectations and goals, they need to do so clearly so that every person involved knows what they need to do. This form of collaboration can lead to optimal results for an organization. It creates an enriching organizational culture and meaningful relationships.


7. Helps Boost Confidence

When you can communicate confidently, you can seek better opportunities, reach out to clients and make an impact. For example, in a conference room, if there are 20 people and someone commands everyone’s attention, there’s a high chance it’s because of their communication skills. Confidence is key to communication and vice versa. The benefits of communication skills in the workplace are incomplete without throwing in confidence in the mix.


In short, there are various ways in which employers and employees benefit from good communication skills. If you want to stand out in a professional environment, you need to convince others of your communicative powers.


Skills Needed For Effective Communication At Work


Communication skills are abilities that help you understand others and be understood by others. There are different kinds of communication skills in the workplace that are needed to navigate different aspects of professional life. These include:


  1. Active listening is when you pay close attention to what others have to say. You listen without interrupting and reserve your questions for the end. Active listeners are well-regarded by their colleagues because it shows that they’re being respectful by giving the speaker their full attention. If you want to listen actively and show your coworkers that their conversation is being valued, avoid looking at your screen and prepare relevant questions and comments to follow up with.
  2. Workplace communication is highly influenced by your style of communication. Different situations and different kinds of people necessitate the use of various types of communication styles. For example, if you’re in a formal event, it’s best to steer clear of informal salutations as they may be considered offensive. On the other hand, there is more flexibility with the choice of words in informal gatherings. In some situations, writing an email is the best way to reach out to your audience.
  3. The powerful combination of friendliness and confidence in your approach can enhance your interaction with coworkers to a great extent. Body language matters a lot when making people feel comfortable in your presence. From small gestures such as holding the door for someone or maintaining eye contact when someone is speaking can foster positive and productive relationships.
  4. Empathy is one of the greatest qualities of effective communication in the workplace. It means that you can understand someone’s emotions and pick up on non-verbal cues. This further helps you respond appropriately and makes people feel comfortable in your presence. The more successfully you’re able to empathize with others, the more valued and respected they feel.
  5. Responsiveness stands for the amount of time taken to answer a phone call, text or email. While it’s not easy to always be on your devices and respond immediately, it’s a good idea to prioritize the things you need to respond to. For example, an email asking for a meeting next week can be answered within 48 hours but a phone call from your manager should be attended to immediately. Depending on the situation, you can determine what needs your attention at the earliest. If a full-fledged response isn’t possible, it’s a good idea to at least acknowledge the email or text.


How To Improve Workplace Communication Skills


There are many ways in which you can boost your communication skills for a greater workplace experience. Whether it’s taking classes or sharpening your skills by practicing with a close friend, every effort counts. You can even make room for new communication habits such as making it a point to participate in brainstorming sessions. No matter which method you choose, with experience and practice, you can see visible progress.

Among all types of workplace communication, verbal skills are most important. From talking to coworkers to convincing them of your ideas for new projects, the way you speak matters. Harappa’s Speaking Effectively course will teach you how to deliver ideas with precision, use empathy and logic to connect with others and stand out as an effective speaker everyone wants to listen to. Effective frameworks will help you verbally present ideas in a compelling way. Leave lasting impressions on your coworkers by choosing Harappa today.

Explore Harappa Diaries to learn more about topics such as Workplace Communication, Visual Communication, Starting Conversations and Process Of Communication to communicate with impact.

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