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Thrive Skills are an essential set of cognitive, social and behavioral skills to enable our learners to continuously succeed, at every stage of their career.
Customer-centric means building strategies that think of the customer first. As the customer is the center of everything, it’s important for businesses to nurture trust-rich relationships and be customer-focused. Business success is rooted in the faith consumers put in an organization and its people.
Professionals who are engaged in sales and customer-focused job roles need to build Client Centricity. It’s a must-have Thrive Skill that enables them to put a customer’s needs, requirements and demands first. It helps them thrive and drive transformative business outcomes in the process. Business is about sealing the deal, and with Client Centricity and staying customer-focused, professionals can do just that.
A customer centricity approach is good for any business across industries. Some examples of the customer centricity approach can be found in sales teams. Interacting with customers to help them resolve queries, offering support and building a loyal customer base helps businesses succeed. At the heart of every organization are its people. A professional who understands what client-focused means will likely add value to their organization.
The way to stay customer-focused and develop Client Centricity is to improve one’s communication skills, interpersonal skills and the ability to understand multiple perspectives. Listening well and speaking effectively are some methods to build Client Centricity. Staying level-headed even in a high-pressure situation is one of the top skills for professionals.
Harappa programs that focus on Client Centricity as a Thrive Skill are the Impactful Sales Program and Inspiring Faculty Program.
Other Thrive Skills under SOLVE are Structured Problem-Solving, Service Orientation, Practical Cleverness, Logical Reasoning and Digital Proficiency.