Have you ever seen a restaurant manager calming down an angry diner, mollifying them with a sincere apology or a…
July 15, 2021 | 1 min read
Have you ever seen a restaurant manager calming down an angry diner, mollifying them with a sincere apology or a free dessert? Whatever it was, the diner went away satisfied. That’s admirable emotional self-regulation at work. It’s certainly not easy to keep your emotions in check when someone is shouting at you, be it fairly or unfairly. But that’s what’s needed in the workplace.
By learning how to take a pause between feeling and acting, you can manage your behavior and responses better. Let this pathway teach you how to skillfully navigate heated situations with calm and grace. Leave the drama to the movie stars.
Thrive Skills are an essential set of cognitive, social and behavioral skills to enable our learners to continuously succeed, at every stage of their career.
Emotional Self-Regulation is the ability to control one’s emotions, think with a level head and adopt an objective perspective even in the most high-pressure situation. Emotional Self-Regulation is a must-have Thrive Skill that enables professionals to not let their emotions cloud their judgment. They’re able to separate the personal from the professional in a way that’s productive and useful.
The importance of emotional regulation skills is that it equips professionals with the strength to monitor, adjust and skillfully navigate difficult situations. For instance, if a manager gives a team member negative feedback, instead of letting their emotions get the best of them, professionals will benefit from developing Emotional Self-Regulation. Conflicts, arguments and difficult conversations become easier to resolve with emotional self-regulation skills. It also helps in making informed decisions with an objective mindset.
Some examples of emotional self-regulation are maintaining composure during an argument at work, taking accountability in the event a professional makes a mistake and adopting a positive mindset.
Emotional self-regulation skills require patience, self-awareness and a willingness to become better. Hearing the other person’s side of the story, thinking objectively and collaborating with others to understand their perspective are some ways to develop emotional regulation skills.
The Harappa program that focuses on Emotional Self-Regulation as a Thrive Skill is the Powerful Presence Program.
Other Thrive Skills under COLLABORATE are Decoding Ambiguity, Creating Alignment, Being Dependable, Instinctive Adaptability and Making Meaningful Connections.