Giving and getting feedback is tricky. Even if it’s given in good faith, critical feedback that only points out mistakes, makes the recipient feel judged and belittled, and triggers a stress response in them. Positive feedback, on the other hand, helps motivate the recipient and makes them feel valued. It helps them understand what they’re doing right, and focus on doing more of it. In other words, it helps them grow.
Thrive Skills are an essential set of cognitive, social and behavioral skills to enable our learners to continuously succeed, at every stage of their career.
Communicating feedback that’s actionable, specific and measurable enables the receiver to embrace it. For a professional to become a leader, giving feedback is an essential skill. Professionals can build meaningful relationships with their employees, associates or managers by giving actionable feedback.
Providing feedback isn’t the easiest job. But it’s one of the most important aspects of a professional’s life. A manager communicating feedback to their employee is essentially telling them how they can improve their performance. Feedback can be both negative or positive. Positive feedback boosts morale, while negative feedback encourages people to refine their skills and work on their weaknesses. For continuous growth, delivering feedback in a streamlined, objective and constructive manner is important.
One example of communicating feedback is a performance management cycle where managers and team members set time-bound and specific goals, discuss measurable outcomes and communicate expectations. Other examples of giving feedback are regular updates on work quality to help teams achieve their goals.
Giving Actionable Feedback is a must-have Thrive Skill that takes practice. Every professional has a learning curve. As they give more feedback to others, they’ll also learn about themselves in the process. Providing feedback as a skill can be developed by improving communication skills, collaborative skills and interpersonal relationships. Building trust among teams is a key factor when it comes to giving feedback. People are willing to be forthright in a space where they feel comfortable, without being judged. Creating this kind of space is another way in which professionals can master the art of communicating feedback.
Harappa programs that focus on Giving Actionable Feedback as a Thrive Skill are the First Time Manager Program and Leading the Hybrid Workplace Program.
Other Thrive Skills under LEAD are Growing Others, Prudent Risk-Taking, Productive Delegation, Leading High Performance and Taking Ownership.