A friend in need is a friend indeed. But the ability to anticipate, recognize and meet others’ needs isn’t just limited to friendships. Even professional relationships are built on meeting needs, sometimes even before they’re articulated. That’s Service Orientation for you.  

In this pathway, learn to demonstrate awareness and willingness to fulfill client and customer needs.  Become the person who is always reliable, ready to help others and establishes long-lasting relationships that are mutually beneficial. And usually with a smile attached.

Thrive Skills are an essential set of cognitive, social and behavioral skills to enable our learners to continuously succeed, at every stage of their career.

Service Orientation is the ability and desire to anticipate, recognize and meet others’ needs, sometimes even before those needs are articulated. People with Service Orientation skills focus on providing satisfaction and making themselves available to others. How much do you assist those on your team, your superiors, and people across your industry? How much are you known for that? In the everyday world around us services are and have been commonplace for as long as civilized history has existed. Any person carrying out a distinct task in support of others has Service Orientation skills.

For most organizations their customers or clients are crucial. And to keep these customers and clients happy, Service Orientation skills are crucial. The success of an organization is dependent on the way in which the wishes and needs of the customers and clients are anticipated and met. This is where Service Orientation skills come handy. They help a person anticipate the desires of a customer or even a colleague, sometimes even before that desire is articulated. Service Orientation in the workplace is essential to build meaningful professional relationships. It helps a person come across as reliable and trustworthy–someone people can always count on.

Service Orientation in the workplace is essential to build long-lasting professional relationships with internal and external stakeholders. Internally, Service Orientation skills will help forge meaningful and beneficial professional relationships with peers and superiors. Externally, Service Orientation skills will help clients and customers trust you as a reliable person and they will, more often than not, turn to you for their business requirements. In either scenario it is you who will be remembered as the go to person and this recognition will help you grow in your career.

Harappa programs that focus on service orientation as a Thrive Skill are the Impactful Sales Program and First Time Manager Program.

Other Thrive Skills under SOLVE are Structured Problem-Solving, Practical Cleverness, Performance Orientation, Managing Projects Expertly, Logical Reasoning and Learning Agility.

More Thrive Skills