Confident Communication Program

“After the COVID-19 lockdown ended, we used the performance equation to look at possible interferences for different clinics and implemented solutions that have reduced unnecessary work for our doctors.”

POST-LEARNING BREAKTHROUGH: TEAM PRODUCTIVITY & BETTER PROBLEM DEFINITION 

The program changed the way we work. After the first wave of COVID-19, we had to improve productivity to make up for lost time due to the lockdown. We needed every employee to be at their best. From the Leading Self course, I learned The Performance Equation. It had an important method of identifying inferences. We used that to look at the possible Interferences for different clinics and implemented solutions to avoid these Interferences. It has reduced unnecessary work for our doctors.

PRE-LEARNING CHALLENGE: TOUGH DECISIONS AMID CHANGE

We were forced to take a lot of tough calls because of the pandemic. I wanted to learn tools that would help me consistently be a better professional by upskilling myself to be a better mentor and manager.

“I have become more open and proactive about taking feedback from peers as well as my manager. I’ve started looking at different perspectives and listening to others’ opinions without bias.”

POST-LEARNING BREAKTHROUGH: BETTER ORGANIZATION, BETTER PRIORITIZATION

I combined two different course concepts to adapt to my new role. The first, from Executing Solutions, is to have a detailed workflow to help me navigate new challenges. Second, from the Eisenhower Matrix in the Practicing Excellence course, I started prioritizing my tasks according to urgency and their importance to my customers and my boss. I’ve also started Monday Rituals, a practice I learned from the Executing Solutions course. I now send out reminder emails/messages to my team members and customers to stay on top of shared workflows and issues.

PRE-LEARNING CHALLENGE: NAVIGATING ROLE CHANGE

I have a new role. With a  new role, comes a lot of anxiety and uncertainties. I moved from a place where I knew everything to a place where I felt things were not in my control.

“I started listening to my team members more. This has built empathy for them and stopped me from needing to escalate issues about them to my seniors. Now, I am able to manage my team better.”

POST-LEARNING BREAKTHROUGH: INCREASED SELF-AWARENESS

I use the Johari Window concept I learned in the Interpreting Self course a lot. I’ve created this grid for myself several times. It has helped me understand myself and others in my team better. In the process of creating my Johari Window, I realized I wasn’t always empathetic to people. I didn’t listen to their concerns. I also realized that I could be very judgmental and prone to biases.

In the Establishing Trust course,  the Trust Equation talks about openness being an important factor to build trust. An example in the course focuses on the ratio between listening and speaking when working with others. This has stayed with me. I started listening to my team members more. This has built empathy for them and stopped me from needing to escalate issues about them to my seniors. Now, I am able to manage my team better.

PRE-LEARNING CHALLENGE: POOR TEAM MANAGEMENT 

I had difficulty managing my team. When they came to me with concerns, I always directed them to HR for resolution, without actively listening to them.

Harappa has an amazingly refreshing content presentation. The courses are well structured and insightful. We started with a pilot of a blended leadership learning program in India. The program was very well received and appreciated. The big winner for us was seeing participants look forward to sessions and implement their learning in their everyday work. We’re also launching a global leadership development program with Harappa. The backend support team is also very responsive and prompt. The platform itself is very intuitive and it’s very easy to track the progress of the learners. The overall experience with Harappa so far has been very delightful.

We were not used to a lot of digital learning. Prior to the pandemic, most learning would happen in physical spaces. But, over the last year or so, our employees have found it very easy to navigate the Harappa website and app even though e-learning was new for them. Harappa clearly has an edge over courses offered by other digital platforms. With Harappa, every time I identified a need for my employees, I found it covered in the courses!